Operations Management analyzes the operation, management, control and design of operative systems from a strategic viewpoint with the objective of satisfying the customer’s needs. Likewise, it integrates the study of operational processes, based on comparative advantages, with a coupled logistic capable of generating value through competitive product and process technologies.



Francisco Javier Fuentes Urbieta

Professor at the Operations Management Department

  • MBA, Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • BS in Biochemical Engineering and Management, Instituto Tecnológico y de Estudios Superiores de Monterrey, ITESM (Graduated with Honors).
  • Senior Corporate Executive, Grupo Financiero Bancomer Financial Sector Corporate Banking.
  • Director, Information Systems for Operation, Cortesel, S.A. de C.V.
  • Marketing Director, Sanofi. División Diagnóstico.
  • Director of International Sales, Cortesel, S.A. de C.V.
  • Consultant for companies like: Grupo Vitep; Bancomer; Unifoods; Volkswagen de México;
  • Liverpool; Laboratorios Kener; Canifarma, etc.
  • Member of the Board of Cortesel, S.A. de C.V.
  • Member of the Board of André Badi.
  • Member of the Board of FinBridge-GEM.
  • Shareholder of Movile Linf, S.A. de C.V.


  • Director of the Executive Officers Management Program (AD-2), IPADE, Aguascalientes.
  • Director of the Management Program (D-1B), IPADE, Mexico Campus.
  • Value chain
  • Competitiveness
  • Global Operations
  • Inventory Management
  • Best practices
  • International Businesses
  • Colloquium on Participant-Centered Learning (CPCL), Harvard Business School, 2000.
  • AccuMark System by Gerber Garment Technologies.



Francisco José Arenas Ballester

Professor at the Operations Management Department

  • Advanced Management Program (AD), Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • MBA, IPADE Business School.
  • BS in Cybernetics Engineering and Computer Science, Universidad La Salle.
  • Consultant in various companies in the food, pharmaceutical, commercial, industrial and logistical sectors, on issues related to Operations Management, SCM and Processes.
  • Marketing Director, Rama Farmacéutica, S.A. de C.V. (drug distributors).
  • Controller, Nueva Integración de Productores Agropecuarios, S.A. de C.V. (chicken breed and marketing).
  • General Manager, Organización Bama, S.A. de C.V. (ice cream manufacture and marketing).
  • Guest Professor:
    • INALDE, Escuela de Dirección y Negocios, Colombia.
    • PAD Escuela de Dirección, Peru.
    • IDE Escuela de Dirección de Empresas, Ecuador.
    • Instituto Internacional de San Telmo, Spain.
    • IAE Business School, Argentina.
  • Process Management
  • Methodologies for improvement and redesign of operations
  • Operations System
  • Supply chain and logic management
  • Service operations

Miguel Estrada Guzmán

Professor at the Operations Management Department

Director at the Management Program D1-C

  • Doctor of Engineering, Universidad Anáhuac, Mexico, 2009-2014.
  • MBA, Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School), 1995-1997.
  • BS in Mechanical-Electrical Engineering (Industrial Engineering Division), Universidad Nacional Autónoma de México (UNAM) (Awarded with the Gabino Barreda Medal), 1989-1993.
  • Consultant in Operations Management for businesses in the textile, editorial, construction, automotive, pharmaceutical, multilevel marketing, information technologies and restaurants sectors, 1997-up to date.
  • Director, Focused Programs, IPADE Business School, 2010-2013.
  • Director, Innovation and Technology Management Program (ADIT), IPADE Business School, 2007- 2010.
  • Director, Executive Officers Management Program (AD-2) León, Gto., (2005-2006); (AD-2/D1) Aguascalientes, Ags., (2004-2005) and (AD-2) Culiacán, Sin., (2002-2004), IPADE Business School.
  • Associate Director, Management Program (D1-C), IPADE Business School, Mexico City, 1997-2001.
  • Credit Consultant of Corporate Banking, BBVA Bancomer, 1996.
  • Assistant General Director, Grupo DAR, 1994-1995.
  • Guest Professor: IESE, Universidad de Navarra, Spain; INALDE, Universidad de la Sabana, Colombia; PAD, Universidad de Piura, Peru and IAE, Universidad Austral, Argentina.
  • Member and former Secretary, Asociación de Ingenieros Universitarios Mecánicos Electricistas, A.C.
  • Member of Sociedad de Exalumnos de la Facultad de Ingeniería, UNAM.
  • Technology and Innovation Management
  • Business Simulation
  • Process Reengineering-Redesign
  • Best Practices in Manufacturing
  • Supply Chain Management
  • Global Production
  • Project Management
  • Reactive Response to Market Operations
  • Behavior Operations
  • Statistical Measurement of Process, Supply Chain and Services
  • Technology in the Energy Sector and Leadership in the Energy Industry, Rice University, Jesse H. Jones Graduate School of Management.
  • Colloquium on Participant-Centered Learning (CPCL), Harvard Business School.
  • International Forum of Management of Quality Manufacturing and World Class Standards, Instituto para la Formación y Desarrollo Volkswagen.

Rodrigo Garza Burgos

Professor at the Operations Management Department

Admissions Director for the Executive MBA Program

  • Full-time MBA (MEDE), Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • Academic Exchange, Manchester Business School.
  • Industrial Engineering Bachelor, Universidad Iberoamericana (UIA), Santa Fe.
  • General Management/Commercial Director, Smart Deal SAPI de CV, 2012-2013.
  • SME Credit Products Development, Grupo de Control Porvenir, 2011-2013.
  • Business Banking Mass Director (SME Corporate Banking), HSBC, 2008-2011.
  • Business Banking Director (Fuerza Móvil Micro), HSBC, 2006-2008.
  • Consumer Lending Sub Director/Director (SME), HSBC, 2002-2008.
  • General Manager and Main Shareholder, Integer, S.A. de C.V., 1997-2002.
  • Operations Director and Commercial Director, Sago Interamericana, 1996-1997.
  • Operation of Service Enterprises
  • Process Management
  • Reengineering
  • SME and Entrepreneurship Operations
  • Driving a Sales Organization, Sao Paulo, Brazil, 2008.

Rafael Gómez Nava

IPADE’s Dean

Professor at the Operations Management Department

  • PhD in Organizations Governance, Universidad de Navarra, Spain (Cum Laude).
  • MBA, Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • Cybernetics and Systems Engineering BS, Universidad La Salle (Honorable Mention).


  • Member of the ACSB Council for Latin America and the Global Business School Network for Emerging Countries.
  • Member of the Board of Directors, GA&A, Zorro Abarrotero, IPISA and Grupo IMAN.
  • Member of the Andes Region Business Schools Advise Council (Colombia, Peru, Ecuador and Uruguay).


  • Full-time MBA Program Corporate Director (MEDE), IPADE Business School.
  • Consultant for Processes diagnostics, efficiency, innovation and value creation from operations.
  • Member of the SEI COMPASS Mexico Investment Funds Board of Directors.
  • Consultant for Processes, technology and operations, IBM Consulting Group.

Guest Professor:

  • ESSEC Business School, France; IAE Business School, Argentina; INALDE Escuela de Dirección y Negocios, Colombia; TAYASAL Escuela de Negocios, Guatemala.
  • Synod member in doctoral programs at Universidad de Navarra, Spain, and Universidad Anáhuac, Mexico.

Invited Speaker:

  • Participation in Management and Processes: 10 leading Mexican Businesses Survey, ISBEE, Cape Town, South Africa.
  • Incentives: Utilitarianism or Humanism?, Università degli Studi di Bergamo, Italy.
  • Reflections around Incentives Systems, Universidad de Navarra, Spain.
  • Business Models Innovation and Internationalization
  • Value Generation from Operations
  • Operations and Competitiveness Strategy
  • Incentives and Performance Assessment Systems
  • Executive Education Conferences, AACSB and EFMD, Brussels, Wien and San Francisco.
  • Diploma in Executives Teaching Processes, Harvard Business School.
  • Diploma in Operations Strategy, Massachusetts Institute of Technology (MIT).
  • IVEY Executive MBA Residence Week, IVEY School of Business.
  • Executive Education Program, IBM Executive Center.
  • PMI Certification, IBM Consulting Group.
  • ADIT Program Business Trip to Silicon Valley.
  • Master Program Business Trip to Beijing, Shanghai, Hong Kong, Tokyo, and Nagoya.

Jesús Arturo Orozco Leyva

Professor at the Operations Management Department

  • PhD in Operations Research, Universidad Politécnica de Cataluña, Spain.
  • Master in Optimization of Production Systems, Universidad Panamericana, campus Guadalajara.
  • BS in Actuarial Sciences, Universidad Autónoma de Guadalajara.
  • Industrial Engineering, Sanmina-SCI, 2003-2004.
  • Quality Engineering and OOB Audit Coordination, IBM Mexico, 2000-2003.
  • Risk Underwriting, ING – Comercial América, 1999-2000.
  • Actuary, Dirección de Pensiones del Estado de Jalisco, 1998-1999.
  • Research Assistant, International Center for Logistics Research, IESE Business School, Barcelona 2007-2010.
  • Part-time Professor, School of Mathematics and Actuarial Sciences, Universidad Autónoma de Guadalajara, 1998-2004.
  • Assistant Professor of Operations Research, School of Industrial Engineering, Universidad Panamericana, campus Guadalajara, 2003.
  • Visiting Professor, PAD Business School, Peru.
  • Member of the Institute for Operations Research and the Management Sciences (INFORMS).
  • Member of the Decision Sciences Institute (DSI), European region.
  • Transport and logistics
  • Supply chain management
  • Operations management in real-time
  • Process simulation and optimization
  • Complexity management
  • Sustainable operations
  • Decision analysis
  • Transportation Investment Appraisal, Universidad Politécnica de Cataluña, Barcelona, 2010.
  • Dynamic Network Models and Application to Congestion Pricing and Integrated System Management, Universidad Politécnica de Cataluña, Barcelona 2008.
  • Certification as ISO 9000 Internal Auditor, IBM Mexico, 2001.



Miguel León Garza

Dean Professor, IPADE Business School

Member of the Board of Governors, Universidad Panamericana

  • MBA, Universidad Nacional Autónoma de México (UNAM).
  • BS in Mechanical and Electrical Engineering, UNAM.
  • Active Member of the Board of Directors in: ECOPARAISO and Ceras Universales.
  • Consultant to the Automotive Industry.
  • Consultant in Corporate Acquisitions.
  • Consultant in Operations Management.
  • Chief Executive Officer, Compañía Editorial Continental S.A. de C.V (CECSA) 1980-1988.
  • Production and Control Manager, Chrysler de México, S.A.
  • Industrial Engineering Analyst, Altos Hornos de México S.A., Monclova, Coahuila.
  • Member, International Academy of Management, 1999-up to date.
  • Member of the Board, Instituto para el Desarrollo Industrial y el Crecimiento Económico (IDIC), 2012-2015.
  • President, Asociación de Ingenieros Universitarios Mecánicos Electricistas, A.C. (AIUME), 2003-2005.
  • Secretary, Academia Mexicana de Ingeniería, 1998-2000.
  • Member, Faculty Evaluation Committee of the School of Engineering, UNAM, 1978-1979 and 1992-1993.
  • Member, Academy of Engineering, since 1987.
  • Head of the Industrial Engineering Department, School of Engineering, UNAM, 1971-1975.
  • Professor, School of Engineering, UNAM, since 1968.
  • Member of the Board of Trustees, Institute of Industrial Engineers.
  • Senior Member, Sociedad de Exalumnos de la Facultad de Ingeniería, UNAM.


  • Vocación industrial de México. México, CECSA, 1987.
  • México 2012, La responsabilidad del Porvenir. Universidad Nacional Autónoma de México/Instituto de Investigaciones Jurídicas. México 2012.
  • México frente a la tercera revolución industrial. Universidad Nacional Autónoma de México/Instituto de Investigaciones Jurídicas. México 2013.
  • Business Correspondent for the Automobile Industry.


  • Professional Excellence Award 2009, granted by the Asociación de Ingenieros Universitarios Mecánicos Electricistas, A.C. (AIUME).
  • Strategic Innovation
  • Value Chain
  • New Business Models
  • Automotive Industry
  • Competitiveness and Productivity
  • Executive Officers Management Program (AD-2), IPADE Business School.
  • President/Owner Management Program, Harvard Business School (HBS).
  • Scholar Fellow, Academia Mexicana de Ingeniería.